Six Sigma

Six Sigma was the expression given as a synonym by Motorola in 1986 for their quality program.  Since then, a general defenition has developed, and  it has become a useful technique for measuring quality.  It has become a tool used  particularly among technology driven companies such as Allied Signal, General Electric, Kodak, and Texas Instruments.  What does it mean to be “Six Sigma” anyway?  Its goal is to reduce output varibability through process improvement.  Six Sigma refers to an organizations measure of quality that strives for near perfection.  What can it do for your organization?  If your organization is focused on customer satisfaction, then Six Sigma will offer you a method and some tools for identification and improvement of both internal and external process problems to better meet customers’ needs by identifying the variations in your organization’s processes that might influence the customer’s point of view negatively.